Privacy Policy
RONA Inc. its affiliates and subsidiaries ("RONA") values the privacy of its customers, employees and suppliers. RONA’s collection, use and disclosure of personal information will comply with this Privacy Policy.
To download the complete PDF version of RONA's Privacy Policy, you will need Acrobat Reader freeware.
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1. Online Privacy at rona.ca
Through its advanced online retail portal, rona.ca, RONA provides its customers with an unparalleled opportunity to browse for products and to obtain information about renovations and home improvement.
In order to serve customers better online, RONA must collect and use certain personal information. This portion of the Privacy Policy gives more detail about what we do to protect personal information on the rona.ca web site.
(a) What types of personal information is collected on the rona.ca web site?
RONA collects various types of personal information on the rona.ca web site. For example, rona.ca visitors can choose to become a member of the rona.ca web site to participate in some activities on the web site or to take advantage of special offers available to members only. To become a member, visitors must sign in by giving their names, phone number, postal address and e-mail address as well as a password of their choice. Personal information can also be required for participation in a contest or any promotions such as surveys or other activities that may take place through the rona.ca site.
Visitors that purchase on-line via the "SHOP" section will be asked to provide their delivery address or pick-up address, if different from their postal address, their phone number and their credit card information.
(b) Modification or update of personal data provided on the rona.ca web site.
If you are a rona.ca member, you may also review and modify any of the personal information contained in your member profiles at any time by clicking the "Member Profile" button. Then follow the relevant instructions to modify your profiles.
(c) Cookies
Like most Web sites, the rona.ca web site uses cookies to record data on your movements (such as the last section of rona.ca visited, last link clicked, the URL address visited before logging onto the rona.ca web site, etc.) and on the type of computer and browser used. The data is stored in a small file located on your hard disk. These cookies are then used to identify browsers when users surf the rona.ca web site in the future. COOKIES DO NOT IDENTIFY YOU OR DISCLOSE ANY PERSONAL DATA TO THE RONA.CA WEB SITE and they do not have the capability to search for other types of data on hard disks. RONA only uses the data it collects on the rona.ca web site to improve overall rona.ca customer and visitor surfing experiences, searches, and purchases or to compile general statistics.
Most browsers are programmed to accept cookies. However, you can modify your browser’s parameters to refuse cookies, though you may not be able to access all of the functions of the rona.ca web site.
You may also access the contents of cookies on your hard disk by rona.ca, although the data may not be readily decipherable.
(d) What does RONA do with the personal information collected on the rona.ca web site?
Personal information transmitted to RONA is used for:
- Processing orders - Personal information transmitted by means of the purchase order forms required to buy goods through the "SHOP" section is used strictly to process orders. Only authorized RONA staff can access this personal information.
- Processing payments - Personal information is also used by our financial service providers, strictly in the course of processing payments.
- Allowing users to save time when placing orders - Once a "SHOP" section order form has been filled out, RONA saves certain personal information such as delivery and billing addresses. This way, a frequent users of the rona.ca web site need only supply their e-mail address when they return to the rona.ca web site before their original data is automatically displayed. RONA’S SERVERS SAVE NO CREDIT CARD INFORMATION WHATSOEVER. This information must be entered by users every time they place an order.
- Crediting AIR MILES® reward miles - Visitors who make a purchase on the rona.ca web site and who are AIR MILES® collectors earn double the reward miles to which they are normally entitled for each $20 purchase made on the rona.ca web site. RONA uses personal information to track purchases and credit the rewards to which users are entitled.
- Automatically entering users in contests and notifying winners of their prizes. Each year, RONA awards thousands of dollars in prizes by means of various contests. By filling in the appropriate order form in the "SHOP" section or by becoming rona.ca members, users are automatically entered in contests without having to fill in a special entry form. RONA then uses the personal information shown on the completed form to advise winners of the various contests. Users wishing RONA to remove their personal information from its list of automatic contest entries need only make the request by contacting the RONA Customer Service representative at 1-866-283-2239.
- Communicating promotional offers to INTERESTED users and keeping them informed of changes affecting the site and RONA products and services - A space at the bottom of the "SHOP" or "Member Profile" section form allows rona.ca users to subscribe to the RONA mailing list. Users who check the appropriate box allow RONA to send them messages dealing with its products, services and promotions on the rona.ca web site When users choose not to check that box, RONA will not use their personal information to send them promotional offers or solicit them in any way.
(e) How does RONA protect the personal information collected on the rona.ca web site?
Any credit card information supplied to RONA by means of the "SHOP" section form is kept confidential with a secure connection. Users who wish to know more about the steps taken by RONA to ensure transaction security may consult the Transaction Security section of the rona.ca web site.
Passwords are used to identify rona.ca web site users, who are their custodians and responsible for their confidentiality. Users should not disclose their passwords or authorize anyone to use them. RONA uses passwords to protect the confidentiality of personal information to which users want access. For example, if users want to access their profiles or purchasing history, they need to identify themselves using their passwords. Hence, any person with access to a user’s password could obtain the same information. Whenever users allow other people to use their computers, they should exit the computer from browsers at the end of each visit to the rona.ca web site.
2. Changing the RONA Privacy Policy
RONA reserves the right to change the RONA Privacy Policy at any time without notice. Any modification of the RONA Privacy Policy will be published on the rona.ca web site and made available in RONA stores. Users are therefore encouraged to visit the RONA Privacy Policy section of the rona.ca web site regularly. Placing an order through the rona.ca web site after modifications have been published constitutes acceptance of those modifications to the RONA Privacy Policy.